Organiser guide

KAIF EMPIRE S.R.L. · updated 27.09.2026

How to sell tickets on ONETAP — from sign-up to the door. Can’t find an answer? Write to support@onetap.now.

Start in five minutes

1. Account. “Create account” on onetap.now — email and password or “Continue with Google”. Your project name is what guests see on the event page and in the ticket email.

2. Payouts. “Payouts” → connect Stripe. Tickets can’t be sold without it: guests’ money goes straight to your Stripe account, we never hold it. The Stripe form takes 5–10 minutes: who you are (individual, sole trader or company), payout account, ID.

3. First event — see below.

Event

Create. “+ New event”: party name, city, venue, date and time, poster (vertical 4:5 works best), description.

Price phases. Early Bird, Regular, Last call… The first phase is what guests see today; the next one opens by itself when the previous sells out. Tick “on sale right away” for VIP and tables — they sell alongside the queue. Each phase can have a caption: what the ticket includes.

Who pays the fee. When creating, choose: the fee is added to the guest’s price, or you absorb it.

VAT in the ticket price — optional: enter your rate and the ticket email and statement show “incl. VAT”.

Start selling — the event appears on your storefront with a link onetap.now/e/… for stories and chats (“Share” in the app). Stop sales any time on the event page. An event can be deleted while it has no purchases.

Prime button

A separate ticket with its own look — meet & greet, VIP, a table by the stage. It shows as a special button on the event page: gold, neon, a yacht, characters. Add it right when creating the event (“Prime button” tick) or later on its page. Available with Prime.

Promo codes & promoters

Promo code. “Promo codes” → new code: percent or fixed discount; for all events, one event or one phase; how many uses; minimum tickets per order; valid from–to dates. Guests enter the code on the event page before paying. Switch a code off with one tap; its stats stay.

Promoter link. In the same place: each promoter gets their own link and, if you like, their own code. You see how many they sold and how many of their guests actually came through the door. Reward — a share of sales or a fixed amount per guest who came; the amount due is calculated for you.

Door & scanner

Scanner — in the OneTap app (“scanner” at the bottom). With several upcoming nights the app asks which one; switch by tapping the event name at the top of the scanner.

Scanner in the browser — no app needed: in your dashboard “Scanner” → “Open scanner ↗” next to a code. It opens with that code already in; you can send the same link to your door staff.

Door staff without your password. On the event page — door codes: a code for one night: staff sign in with it (“Working the door?”) and only see that night’s scanner.

At the door. Green — let them in. “Already used” shows when and at which door. Wrong night, revoked or refunded — red. Find guests by name. No internet — the scanner keeps working and sends check-ins once the network is back.

Revoke a ticket. Issued to the wrong person or refusing entry — “Revoke” in the orders list (long-press the order in the app). Tickets stop working and the places go back on sale; no money moves.

Money

Payouts. Stripe pays out to your account on a schedule you see and change under “Payouts”. Balance, next payout and history are under “Payouts”.

Platform fee. Flat per ticket: €0.99, with Prime €0.50. No percentage of revenue.

Refunds. Card — “Refund” on the order: money goes back and the tickets are cancelled. Whether refunds are allowed is set when creating the event.

Crypto and bank transfer (Prime): guests pay straight to your wallet or IBAN; the ticket is issued once the money arrives.

Why revenue is higher than what you can withdraw. “Revenue” in your dashboard is all sales; you can only withdraw what is “available”. Money for each ticket first spends a few days “in transit” at Stripe and only then becomes available. Stripe sets this delay for your account: on a new account the first payouts come 7 business days after the payment. Once those first funds have gone through, Stripe moves the account to the normal speed by itself — in most European countries about 3 business days after each payment; no request needed. Payouts run every day. You see the exact date in your Stripe under “Balance”.

Your first event. Until you have held an event with sales, payouts collect on your own Stripe account — this protects guests from “sell tickets and disappear”. A day after your first event we pay out everything available and switch on the normal schedule: daily with Prime, weekly without.

“Pay out now”. The button appears 12 hours after your first event where tickets were scanned and stays from then on — you can use it before your next events too. Money reaches your card in minutes; Stripe charges 1%. Only the available balance can be paid out instantly, not what is still in transit at Stripe.

Crypto and bank transfer don’t wait: that money is already yours and isn’t part of your Stripe balance.

Accounting documents. Monthly statement — “Payouts” → statement (printable PDF and CSV). The invoice for our fee arrives by itself on the 1st for the previous month; need it sooner — “Issue an invoice now”. EU business with a VAT number? Enter it there and the invoice is issued without VAT (reverse charge).

Storefront

Your page onetap.now/p/your-address: all events, description, socials. Name, address, caption and description are in “Settings” (in the app — “more” → “Storefront”). Theme, photo background and live effects — “Design” (Prime). Guests can follow you and get an email when you publish a new event.

Guests & mailings

“Guests” — everyone who bought: how often, what, when. Export it or import your old list. Mailings — write to your guests before the night: at least 500 emails a month free, 10,000 with Prime.

Ask, your AI agent, answers questions about your sales: which event did best, where sales dip, when to start ads.

OneTap app

At the bottom: overview (all sales), guests, ＋ (new event), scanner, more (money, analytics, storefront, Ask, door codes). The event screen has phases, orders, “Share” and “Copy link”.

Questions, ideas, something broken — support@onetap.now.

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