Terms of use

KAIF EMPIRE S.R.L. · bijgewerkt 15.10.2026

ONETAP is a ticketing service run by KAIF EMPIRE S.R.L. These terms set out who is responsible for what: we run the service, the organiser runs the party and sells the ticket.

1. Who we are

ONETAP is a platform. We give an organiser the tools: an event page, a checkout, QR tickets, a scanner for the door and a dashboard showing sales and money. We do not run the parties sold through it.

2. The guest buys from the organiser

The contract for attending a party is between the guest and the organiser. The organiser is responsible for whether the party happens, what happens there, who is let in, the age limit, and what happens if someone arrives late or is refused entry.

Questions about a party go to the organiser — their address is on the ticket email, so replying to it is enough.

3. Payment and money

Payments run through Stripe. Card details are entered on Stripe's side and never reach us: we neither see nor store them.

Ticket money goes straight to the organiser's own Stripe account. We do not hold their revenue and do not control their account. Payout timing is set by Stripe under its rules; the only exception on ONETAP's side is the hold until the first event (below).

Payment processing services for organisers are provided by Stripe under the Stripe Connected Account Agreement, which includes Stripe's general terms. By connecting payouts, the organiser agrees to be bound by that agreement as Stripe may amend it from time to time. The organiser agrees to give us accurate and complete information about themselves and their business, and authorises us to share it with Stripe together with transaction information.

Payout timing. Stripe makes the money from each card payment available for payout not at once but after a period it sets itself for the organiser's account. On a new account the first payout usually arrives 7–14 days after the first payment, later ones a few days after each payment; the period may get shorter over time. It runs from the payment date, not the event date: money for tickets bought in the last days before an event arrives after it. ONETAP cannot shorten this period.

Hold until the first event. Until the organiser has held an event with paid tickets, no payouts are made from their Stripe account — the money stays in that account. The day after the first past event ONETAP switches on the regular payout schedule and Stripe pays out everything available by then. This is how the platform protects guests from dishonest organisers.

Instant payout. The organiser may withdraw card sales money before Stripe completes settlement, using the “Pay out now” button. An instant payout is made only at the organiser's request. The transfer to the card itself is carried out by Stripe under Stripe's terms; ONETAP does not receive, hold or transfer the organiser's money and performs no payment transactions — it gives access to this Stripe feature through the platform. The instant payout fee is Stripe's rate: 1% of the amount paid out, but not less than Stripe's minimum for the currency (EUR 0.40 for euro). ONETAP adds no markup; the fee is deducted from the amount paid out. The exact amount is shown before confirmation. The money arrives on the linked debit card, usually within 30 minutes.

Instant payouts become available after the organiser's first past event with guests scanned at the entrance and while no dispute is open; within the amount Stripe makes available for instant payout, the organiser can withdraw: for events that have already taken place, the full amount; for upcoming events, up to 50% after their first completed event and up to 80% after three events without disputes, unless ONETAP has set a higher limit for the organiser. The rest is paid out in the regular way and serves as a buffer in case an event is cancelled. Refunds and disputes on money already paid out remain the organiser's responsibility: Stripe debits them from the organiser's Stripe account and, if the funds are insufficient, recovers them from the organiser under Stripe's terms. While a dispute is open on the organiser's account, ONETAP may suspend instant payouts.

4. Our fee

We take no percentage of revenue. The fee is flat, per ticket:

• €0.99 without a Prime subscription;
• €0.50 with a Prime subscription.

The ticket price does not affect the fee. Other currencies are converted; the exact amount is always shown at checkout before payment. Free entry carries no fee.

Who pays the fee is the organiser's choice when the party is created: either the guest pays it on top of the ticket price, or the organiser pays it out of their revenue. It cannot be changed once the party is published, so the price does not move for people who bought earlier.

Stripe charges its own payment processing fee under its own pricing. That is separate money, not our fee.

5. The ticket

A ticket is a QR code, in the email and on the ticket page. It is scanned once at the door. If the code reaches someone else, whoever arrives first gets in — keeping the code safe is up to the buyer.

6. Refunds

Tickets are non-refundable by default, unless the organiser states otherwise on the event page.

If a party is cancelled or moved, the organiser refunds the money. A refund travels back the way the payment came, usually within 5–10 working days depending on the bank.

The EU consumer right to withdraw within 14 days does not apply to tickets for an event on a specific date — that is how Article 16(l) of Directive 2011/83/EU works.

7. Chargebacks

A guest may dispute a payment with their bank. Such a dispute is handled on the organiser's account: both the amount and the bank's dispute fee are taken from it.

We keep the record of the ticket being scanned at the door and hand it to the organiser on request — in a dispute it is the strongest evidence that the guest was there.

By buying a ticket, the guest accepts the refund rules shown on the event page. If a guest disputes with their bank a payment for a ticket that was scanned at the entrance, or without having asked the organiser for a refund, we provide the bank with evidence: acceptance of these terms at purchase, delivery of the ticket to their email and the entrance scan record. A guest who disputes a payment without good reason may lose the ability to buy tickets on ONETAP. This does not limit the guest's statutory rights, including a refund if the event is cancelled.

8. The organiser's account

An account is opened with an email and a password. The organiser is responsible for what they tell us about themselves and for keeping access to the account safe.

Identity and source-of-funds checks are run by Stripe under its own rules — documents go to Stripe, not to us.

The organiser confirms they hold the rights to the artwork, texts, music and names they publish, that the party is lawful where it takes place, and that the venue is available to them.

The guest base in the Guests section belongs to the organiser. Contacts uploaded from other platforms are uploaded under the organiser's responsibility: they confirm the people gave those contacts themselves, that they may store and use them, and they remove anyone who asks. We keep the base on the organiser's behalf, do not use it ourselves and do not pass it on; it is deleted when the account is closed.

The organiser writes mailings and is responsible for their content. Only guests who consented may be emailed — by ticking the box at checkout or as confirmed at upload; the unsubscribe link cannot be removed. Bought or third-party lists and anything unrelated to the organiser's parties may not be sent. We stop a mailing when bounces or spam complaints run too high and may withdraw access to mailings if it repeats. The free monthly volume and the daily limit are shown in the account.

We may stop sales and close an account if a party breaks the law, misleads guests, or if the platform is used to move payments that are not for tickets. Money already received on the organiser's own account stays with them: it is not ours to hold.

9. Bring a promoter

An organiser who brings another organiser to the platform earns the platform's service fee on tickets sold by the invited organiser (of the fee the platform actually kept on that ticket): the first €300 in full, then 30 % of the fee. Credits run for a year from the invited organiser's arrival and never exceed €600 in total per invited organiser. We pay it out of our own fee — nothing is deducted from the invited organiser.

The credit is reversed if a ticket is refunded. Inviting yourself with a second account does not work; we cancel such credits.

Credits accumulate as a bonus balance in the account. Bonuses are spent inside the platform: they automatically cover our service fee on tickets sold (the guest pays the same, the difference stays with the organiser), and they buy mailing emails beyond the free volume and assistant questions. Bonuses are not money held for the organiser and expire 12 months after they are credited. Welcome bonuses for the first party sold and for connecting payouts are granted once and follow the same rules.

Bonuses can be withdrawn as money on request from €300 in the currency they were earned in, if payouts are connected and the organiser has given a company or sole-trader name with its registration number. The money is transferred to their Stripe account. The platform issues the invoice for this reward on their behalf (self-billing) and sends it together with the transfer; by accepting these terms the organiser agrees to that arrangement and remains responsible for their own taxes. We do not pay money to a private person without a company or sole-trader registration — the bonuses stay available inside the platform. We may decline a request if the credits turn out to be abusive; the bonuses then return to the balance.

10. Liability

The service is provided as is. We work to keep the checkout and the scanner running, but we do not promise uninterrupted service and are not liable for failures at Stripe, email providers or telecom operators.

We are not liable for the party itself. Where a failure on our side does cause loss, our liability is limited to the fee we received on the transaction in question.

11. Changes and law

These terms may change; the date of the last change is at the top of the page. Romanian law applies. If the guest is a consumer in the EU, the rights given by the law of their country of residence remain.

We would rather settle a dispute by email first: support@onetap.now. A consumer in the EU may also turn to the consumer protection authority or an out-of-court dispute resolution body in their country.

12. What may not be sold or advertised

The platform may not be used for events, descriptions, posters or storefronts that sell, advertise or promote: illegal drugs or their delivery; weapons; sexual services; anything involving minors in a sexual context; human trafficking; fraud, stolen goods, fake documents; terrorism or violent extremism; hatred towards people based on origin, religion, sex or orientation; unlicensed gambling.

Texts and images are checked automatically (including by AI) and by hand. We may take an event off sale, reject an image or block an account without notice; money from tickets already sold stays with Stripe until the matter is resolved. You can appeal by email (section 13).

13. Complaints and contact

The single point of contact for users and for authorities, including under the EU Digital Services Act (Regulation 2022/2065), is support@onetap.now. We work in English, Russian and Romanian.

If you believe a party, artwork or text on the platform is illegal or infringes someone's rights, write to that address with the link to the page, what is wrong and why, and your name and email. We will review the notice, tell you what we decided and why, and inform the organiser if their page is restricted. The decision can be challenged by replying to our email.

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